SmallBizGenius Analysis
Storets is an online fashion retailer with mixed reviews from customers, offering a range of apparel but struggling with quality and customer service issues.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
2.5/10Many reviewers report that the actual quality of Storets' clothing is poor, with cheap materials, shoddy construction, and items not matching their online appearance.
36 reviews mention thisCustomer Service
3.5/10Customers frequently complain about Storets' lack of responsiveness, long delays in addressing issues, and unhelpful representatives when trying to resolve problems with orders.
28 reviews mention thisReturns & Refunds
2.0/10Reviewers report difficulties with Storets' return process, including hidden fees, deductions from refunds, and challenges getting items returned to the company.
32 reviews mention thisShipping & Delivery
4.0/10While some customers praise the fast shipping times, others note long delays in receiving their orders from Storets.
22 reviews mention thisPros & Cons
What Customers Love
"I loved the styles offered on the Storets website and was excited to receive the pieces I ordered."
"My package was confirmed in 3-4 days and arrived the day after it was sent."
Common Complaints
"The quality is very bad. Especially if you pay 100€ for one item you expect it would be good. It is Shein quality."
"Customer service was horrible. Lack of reply to emails. No resolutions offered for issues with my order either."
"If I could give zero stars I would have done it! Very bad experience with everything (delivery, customer service...) It's really to flee don't lose your money!"
Common Questions About Storets
Answers derived from customer review patterns
Is Storets legit and trustworthy?
Based on 45 reviews, the legitimacy of Storets is mixed. While some customers report positive experiences with the brand's unique designs and fast shipping, many others describe Storets as a 'scam' due to poor product quality, unhelpful customer service, and deceptive return policies that result in hidden fees. Shoppers should exercise caution when ordering from Storets.
Based on 45 reviewsDoes Storets have good customer service?
No, according to many reviewers. Storets is frequently criticized for its lack of responsiveness, with customers reporting long delays in getting replies to emails and issues unresolved. The brand also seems to have an adversarial approach to returns and refunds, with hidden fees and deductions that leave some shoppers feeling cheated.
Based on 28 reviewsIs Storets worth it for small businesses?
The mixed reviews for Storets suggest it may not be the best choice for small business owners. While the brand offers some unique, on-trend designs, the frequent quality and service issues reported by customers mean there are significant risks in ordering from Storets. Small businesses would likely be better served looking elsewhere for their apparel needs.
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